Order Info

  • Can I edit/change my order?

    We work diligently to process all incoming orders to make sure you receive them as soon as possible. After the processing time's you will be unable to make changes to your order (You can only edit your order prior to it being fulfilled) Once you receive tracking info via email it is no longer pos...
  • How can I find my order number?

    Your order number will be enclosed in the order confirmation email. This email is sent to the email provided on the purchase or the email associated with PayPal (If Paypal was the payment method selected). Ex. Order #*******
  • How do I contact someone about my order?

    You can reach us on live chat (The bubble chat icon located on the lower left corner of your screen), reach out on facebook messenger, or send us an email at support@goatcase.com Please be sure to add your Order # and email associated with your purchase so that we may better assist you.
  • I forgot to use my discount code?!

    We know that sometimes things happen, maybe you were too excited to purchase our product! However, the good news is that our discounts do not expire. We can not make edits or add discounts to orders that have already been placed.
  • What is the processing time for my order?

    Orders typically take 1-3 business days to process. After this time no edits can be made to the order.
  • Why haven’t I gotten any emails?

    If you have not received any emails from us, please check your spam folder and any other email accounts you may own as well as the email associated with your Paypal (Only if this was the Payment method that was selected). Every order gets both an order confirmation email and shipping confirmation...